Richard Shapiro recently released his second book “The Endangered Customer: 8 Steps to Guarantee Repeat Business”. He is the Founder and President of The Center For Client Retention and his area of expertise is in generating repeat business. Brief background about Richard Shapiro: • Mr. Shapiro developed a curiosity for client retention working in his […]
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The Four Quadrants of Inquiry
“The question is usually not how well each person performs, but how well they work together.” – Vince Lombardi Years ago I was listening to an audiotape (yes, audio cassette tape!) of powerhouse motivational speaker, Anthony Robbins, talk about the process of thinking. His view which is […]
The Call of Nov 9th
There’s one thing that we can all agree on – this US 2016 Election cycle is a particularly crazy one. Whether someone is passionate or dispassionate about following the news, debates, private or group conversations, even the SNL parodies, whether you like the candidates or not the US is clearly divided in terms of future […]
WELCOME TO INTENTIONAL COLLABORATION
The Band Is Ready to Play The concert is about to start. The bandleader counts off the first song of the night … The audience waits in anticipation as the stage lights go up and the house lights go down. We know the music, we’ve done enough rehearsing to play it tight, we have the […]